Shipping and delivery

We aim to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.

1. Processing time (dispatch)
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive a tracking code by email.

2. Delivery time
After processing, the average delivery time is 1 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays or due to customs procedures.

3. Shipping method and origin
To reduce waste and cut CO₂ emissions, we ship directly from our supplier in China. As a result, depending on the country of delivery, customs charges may apply. Our shipping partners are: [Shipping services].

4. Shipping costs
Shipping costs are displayed at checkout and depend on the weight, destination and chosen shipping method.

5. Tracking — customer’s responsibility
The customer is responsible for monitoring the tracking code via our website and the link provided by email.
The customer must check whether the parcel is being delivered to their home or to a collection point, and collect it from there if necessary.
Is delivery taking longer than expected or is there a problem? Please always send an email to info@brookslondon.nl first, rather than immediately requesting a chargeback or refund.

6. Responsibility for delivery
If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.
Please check your address carefully; any errors must be reported within 24 hours of placing the order via info@brookslondon.nl.